At JKiOcean, we stand by the quality of our products. However, if you are not fully satisfied with your purchase, we gladly accept returns within 14 days from the date you receive your order.

To qualify for a return, all products must be in their original, unused, and unopened condition. This means items should remain in their original packaging and must not show any signs of use.

If you receive a defective or damaged product, please contact us at support@jkiocean.com. We will provide you with a prepaid return label and shipping instructions. Once we receive the item, a full refund will be issued to your original payment method. Please allow 5-7 business days for the refund to process.

If you need to exchange a product or return an item you no longer need, we are happy to assist as long as it meets our return criteria. Please note that customers are responsible for the return shipping fees for non-defective items.

• Opt for our Hassle-Free Return Shipping option to have your return shipping costs covered.
• Once selected at checkout, this service cannot be removed from your order.
• To start your return process, click HERE.
At JKiOcean, we value your satisfaction and strive to make your shopping experience seamless. If you have any questions, feel free to reach out to our customer support team.